Barcelona, October 28, 2021 2nd International Seminar on Patient Experience Hospital Quirónsalud Barcelona

On Thursday, October 28, 2021, Hospital Quirónsalud Barcelona will host the second edition of the International Seminar on Patient Experience.

This year’s event will showcase models and strategies used in centers of excellence so that those in attendance can learn from the best. Special focus will be given to the so-called “great digital shift,” one of the axes of transformation within the industry, with a wide-ranging impact on patient experience. Since the beginning of the pandemic, we have seen how telemedicine has taken center stage to the detriment of in-person care, and with promising results.

We have no doubt that our invited speakers—each from different backgrounds and with a wealth of experience from different sectors, geographic areas, and business cultures—will be of great interest to those on hand.

The seminar program will first feature a keynote address about Improving the Patient Experience in the Era of Telehealth and a Global Pandemic at an Academic Medical Center given by Dr. Inga Lennes, Vice-president for Excellence and Practice Improvement at Massachusetts General Hospital, which is considered one of the world’s best hospitals, with the most important hospital research program in the United States based on the needs of patients.

Our second lecture will be delivered by Mr. Brian Solis, a brilliant international speaker who specializes in the impact of innovation on society and enterprises. Mr. Solis is a renowned digital anthropologist with a keen vision on the future of humans and machines.

For the third lecture we will have the participation of Mr. Gary Waymire, Director of the Office of Transformation of Kaiser Permanente International, who is a visionary planner of business models, specialist in leading initiatives focused on innovation and design for the creation of solutions that meet the needs of patients.

The second part of the event will be devoted to a roundtable discussion with the title Employee Experience, a critical element for the Customer Experience,  chaired by Ms. Belén Moreu, Senior Director of Human Resources for Southwest Europe at PepsiCo, and Ms. Esther Estepa, Corporate Director of Talent and Employee Experience at Quirónsalud, who will compare visions drawn from two very different organizations, PepsiCo and Quirónsalud, with regard to employee experience and its impact on patient and customer experience.

The seminar will close with an announcement of the winners of the Awards for Outstanding Initiatives in Patient Experience.

There will be a limited in-person audience for the event due to the ongoing pandemic. However, for those who cannot travel to Barcelona for the event, the proceedings will be livestreamed using a 3D virtual platform, which will certainly provide the same experience (or even better if possible).

SPANISH TIME (UTC+2H)

17:00-17:05

Welcome address

Ms. Laura García
Managing Director, Hospital Quirónsalud Barcelona

Mr. Germán Barraqueta
Regional Director for Catalonia and Aragon, Quirónsalud.

Ms. Nuria Díaz
Corporate Director of Quality and Patient Experience, Quirónsalud.

 

17:05-17:30

Keynote address
Improving the Patient Experience in the Era of Telehealth and a Global Pandemic at an Academic Medical Center

Dr. Inga Lennes
Senior Vice President for Excellence and Practice Improvement, Massachusetts General Hospital (USA).

17:30-17:55

Second lecture
Exploring the Best Customer Experiences to Inspire New Patient Experiences

Mr. Brian Solis
International speaker who specializes in the impact of innovation on society and enterprises and renowned digital anthropologist with a keen vision on the future of humans and machines (San Francisco, USA).

17:55-18:20

Third lecture
Innovating the future of healthcare and the impact on patient experience

Mr. Gary Waymire
Director Office of Transformation, Kaiser Permanente International

18:20-18:35

Open discussion with the speakers

Chair
Ms. Gloria Sanmartín
Patient Experience Coordinator of Barcelona and Vallés, Quirónsalud.

18:35-19:10

Panel discussion and debate
Employee Experience, a critical element for the Customer Experience

Ms. Belén Moreu
Senior Director of Human Resources for Southwest Europe, PepsiCo.

Ms. Esther Estepa
Corporate Director of Talent and Employee Experience, Quirónsalud.

19:10-19:25

Announcement of the winners of the Awards for Outstanding Initiatives in Patient Experience and Cosing Remarks

Dr. Leticia Moral Iglesias
General Director of Care and Quality, Quirónsalud.

First prize
Patient and family experience and representation in decision-making.
The award will be accepted by M. Dolores Navarro, Director of the Patient Participation and Training Area, Hospital Sant Joan de Déu.

Second prize
Improving hospital menus for cancer patients.
The award will be accepted by Christian Garriga, Managing Director, Hospital La Luz – Quirónsalud Group.

Honorable mention
Smart Room.
The award will be accepted by Gema Sánchez of the Admissions and Archive Service, Hospital Universitario Infanta Elena.

Download the program

Dr. Inga Lennes Senior Vice President for Excellence and Practice Improvement, Massachusetts General Hospital (United States).

Mr. Brian Solis International speaker specialist in the impact of innovation on society and companies, and renowned cyber-anthropologist with a futuristic vision of human beings and machines (San Francisco, United States).

Mr. Gary Waymire Director of the Office of Transformation at Kaiser Permanente International (Oakland, United States).

Ms. Belén Moreu Senior Director of Human Resources for Southwest Europe, PepsiCo.

Ms. Esther Estepa Corporate Director of Talent and Employee Experience, Quirónsalud.