Barcelona, October 27, 2022 3rd International Seminar on Patient Experience Hospital Universitario Dexeus

In a highly competitive, evermore demanding world in constant flux, differentiation has become a key decisive factor when it comes to the services our patients choose. And, in terms of health care, the experience we offer is what makes us stand out, helps us draw in and breed loyalty in patients needing health care.

So it is a pleasure for us to invite you to participate in our 3rd International Seminar on Patient Experience at which you will find a selection of renowned international speakers ready to share their knowhow and experience  with you, as well as some of their successful case studies in the area of Patient Experience. The seminar will be held in-person in Barcelona  at Dexeus University Hospital, on Thursday October 27, 2022 from 15:30 to 17:20 (CEST, GMT +2).

For those unable to attend physically, you can also register online to attend the Seminar via our 3D Virtual Campus Quirónsalud, where the meeting may be accessed live through this Website.

CET (UTC+2HRS)

15:30 - 15:35

Welcome, introduction and presentation of the Seminar

Nuria Solé
Managing Director, Hospital Universitari Dexeus

Germán Barraqueta
Regional Director for Catalonia and Aragon, Quirónsalud.

Nuria Díaz
Corporate Director of Quality and Patient Experience, Quirónsalud.

15:35 - 16:00

Opening Lecture:

Patient and Provider Expectations: Elevating the Human Experience
Thomas Howell, MD, MS
Assistant medical director of patient experience and chair of the
Community Division of Obstetrics and Gynaecology, at the Mayo Clinic
(Minnesota, United States).

16:00 - 16:25 

Second Lecture:

The Power of Core Values in Human Experience
Jason M. Dupuis BS, MHA
Patient Experience Officer for PM Paediatrics
(New York, United States).

X16:25 - 16:50

Third Lecture:

A Global View on Transforming the Human Experience in Healthcare.
Jason A. Wolf, Ph.D., CPXP
President & CEO of The Beryl Institute
(Tennessee, United States).

16:50 - 17:05  

Discussion between the speakers

Chairs:
Nuria Díaz
Corporate Director of Quality and Patient Experience, Quirónsalud.

Daniel Martínez
Corporate Responsible of Patient Experience, Quirónsalud.

17:05 - 17:20

Award Ceremony for the Best Patient Experience Initiatives.
Close of the Seminair

Dr. Leticia Moral Iglesias
General Director of Care and Quality, Quirónsalud.

Download the programme

Thomas Howell MD, MS Assistant medical director of patient experience and chair of the Community Division of Obstetrics and Gynaecology, at the Mayo Clinic (Minnesota, United States).

Jason M. Dupuis Patient Experience Officer for PM Paediatrics (New York, United States).

Jason A. Wolf President & CEO of The Beryl Institute (Tennessee, United States). Founding Editor, Patient Experience Journal. President, Patient Experience Institute (PXI).